The Restaurant Operations Solution
for multi-site UK operators
POS, Digital Ordering, Self-service Kiosks, Kitchen Management System, Loyalty, and Analytics, all running on one Vita Mojo platform.
Driving efficiency and revenue
for 3,100+ locations
for 3,100+ locations
What is a Restaurant Operations Solution?
A Restaurant Operations Solution is the single technology platform that runs every part of a restaurant’s day-to-day operations.
It replaces the patchwork of separate tools that most multi-site operators inherit: a POS from one vendor, a kitchen display from another, a delivery integration from a third, a loyalty app from a fourth. Vita Mojo brings all of them into one platform, with one customer record, one menu, and one source of truth across the estate.
One platform, not 10 contracts
Most multi-site operators end up running between six and 12 separate restaurant tech vendors. Each adds an integration, a dashboard, a contract, a security review, and a finger to point when something breaks.
Vita Mojo replaces that stack with a single platform built for UK QSR operations. POS, Digital Ordering, Self-service Kiosks, Order Management System, Kitchen Management System, loyalty, Menu Management, and Vita Mojo Analytics all run on one product, with one bill and one onboarding team.
For Operations Directors
Run every site to the same standard. One menu, one configuration, one source of truth. Live throughput and labour data per site, with the controls to act on it.
For Heads of IT
One vendor, one integration footprint, one security model. Replace the patchwork of POS, ordering, kiosks, KMS, and loyalty contracts with a single platform you can audit and upgrade in one place.
For Marketing Directors
One customer record across every channel. First-party data you own, loyalty that works at every touchpoint, and a marketing dashboard your team runs without engineering tickets.
How does a unified Order Management System compare to other approaches?
Feature / Capability
Unified Order Management System
Standalone POS
Multiple Point Solutions (Delivery tablets + kiosk vendor + app + aggregator tools)
Centralised orders (kiosk, mobile, delivery, in-store)
Yes – all channels unified in one system
Often limited; may require add-ons
No – each channel separate
Kitchen Management Integration
Integrated KMS with all orders managed in a single workflow’
Add-on or limited
Requires manual workarounds / multiple workflows on different screens
Menu management across all channels
1 update syncs everywhere instantly
Manual updates per channel
High admin overhead; error-prone
Delivery integration (Uber Eats, Deliveroo, Just Eat)
100% integrated – no middleware required
Requires middleware
Tablet hell; manual input required
Upsell automation & smart recommendations
Yes – machine-learning driven basket building
Limited
None
Loyalty & customer data unified
Yes – a single account connects loyalty, app, kiosks, POS
Usually separate
Scattered across vendors
Throughput management during peak
Real-time order throttling and capping
Limited
Manual or impossible
Operational reliability
Enterprise-grade uptime & redundancy
Depends on POS vendor
Low – multiple failure points
Data & analytics
All channels in one dashboard
Limited; may require BI tool
Fragmented across vendors
Scalability for multi-site brands
Built for 10+ site operators
Mixed results
Poor – complexity scales with sites
Implementation experience
Structured, dedicated Implementation Manager
Moderate
High – multiple vendors & integrations
Cost efficiency (TCO)
Lower long-term cost
Mid-range
Highest – multiple contracts & tools
Best fit for
Growing QSR/Fast Casual brands
Small operations
Chains stuck on legacy tech or early digital adoption
A Unified Order Management System removes the complexity of managing multiple order channels, giving QSR operators a single source of truth across POS, kiosks, mobile, delivery platforms, menus, and loyalty.
See it in your estate
Start scaling with a cloud-based Restaurant Operations Solution built for QSRs, restaurant groups, and hospitality operators who want to unify operations and grow.
Core features of our Restaurant Operations Solution
POS (Point of Sale)
Lightning-fast POS built for high-volume hospitality. Handle peak hours with ease, speed up service, and simplify operations with a connected system designed to grow with your business.
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Unmatched reliability: Proven at scale with 25+ million orders processed, plus Offline Mode to keep trading seamless during internet outages.
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Fast and intuitive: Easy for staff to learn, quick to roll out across sites and franchisees, and reliable for refurbs or new openings.
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Connected ecosystem: Integrates seamlessly with digital ordering and Kitchen Management System for complete order control.
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Smarter stock and menus: Manage availability by channel, flip menus automatically, and ensure the right items are always live.
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Trusted by leading brands: Wasabi, Honest Burgers and YO! all rely on Vita Mojo POS to keep service flowing and revenue growing.
The POS is so easy to install that it’s dramatically increased reliability for refurbs and new store openings. So many of our previous issues are distant memories.
Order Management System
Keep every order under control with Vita Mojo’s Restaurant Order Management System. Designed for high-volume QSRs, it centralises orders from kiosks, apps, web, and delivery platforms into one system, cutting labour costs, reducing errors, and boosting throughput.
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Centralised control: Manage dine-in, delivery, and collection from one device, eliminating tablet chaos and manual re-entry.
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Seamless delivery integration: Connect directly with Uber Eats, Deliveroo, and Just Eat to keep menus, pricing, and stock consistent across all channels.
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Faster service, fewer mistakes: Reduce wait times and delivery errors while simplifying staff training.
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Smarter operations: Automate menu updates, monitor real-time inventory, and cut food waste with built-in data analytics.
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Boost revenue: Increase basket size with upsells, recommendations, and omnichannel loyalty that drives repeat business.
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Proven at scale: Trusted by brands like Honest Burgers, I Am Döner, and HOP to improve efficiency and grow margins.
We had a fragmented tech stack where everything was disjointed and separate. We had different providers for our EPOS and digital ordering. It was impossible to manage. Vita Mojo’s Order Management System has helped us simplify our processes massively.
Click & Collect
Skip the queues, spread demand, and increase average transaction value with Vita Mojo’s Click & Collect software. Give customers the power to order ahead while easing pressure on your kitchens during peak times.
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Reduce queues, boost throughput: Let customers order in advance, drop in quickly to collect, and keep service moving without overwhelming staff.
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Stay in control: Manage capacity by setting limits on orders per time slot and give kitchens more breathing room.
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Increase revenue: Click & Collect is proven to drive bigger baskets, with brands like I Am Döner seeing a 23% increase in average order size (£323,000 per year at full capacity).
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Lower costs: Grow your own Click & Collect channel to reduce reliance on third-party delivery platforms and avoid high commission fees.
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Delight customers: Offer loyalty, re-order features, subscriptions, and quick checkout with Apple Pay and Google Pay for a frictionless experience.
Since we installed kiosks and introduced Click & Collect, the average order size is up 23%. That equates to another £323,000 per year when we’re at full capacity.
Data and Analytics
Turn every order into insight with Vita Mojo’s Data and Analytics software. Gain a single source of truth for your operation, from store-level detail to head office reporting, so you can make smarter, data-backed decisions that fuel growth.
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Centralised dashboards: One place to track sales, throughput, and customer behaviour across every channel and location.
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Real-time insights: Monitor performance live, from kiosk order times to average service speed, and react quickly to changing conditions.
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Better business decisions: Spot trends, test promotions, and see instantly what’s working to maximise revenue.
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Flexible reporting: Build bespoke, visual dashboards that can be tailored to different teams and roles.
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Data for everyone: Self-serve analytics make it easy for managers and staff to find the insights they need, without waiting on head office.
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Proven at scale: Powering 3,000+ locations with fast, accurate reporting that helps operators grow.
The great thing about Vita Mojo is that we have our own dashboard that shows the average duration between someone placing an order and when the food is in their hands. We are under five minutes every single day, which is brilliant.
Delivery
Take control of every delivery channel with Vita Mojo’s Restaurant Delivery Management software. Centralise your own branded delivery channel and third-party platforms into one system, reducing admin, avoiding tablet chaos, and creating a better guest experience.
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Centralised orders: Manage Uber Eats, Deliveroo, Just Eat, and your own delivery channel all on one screen.
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Branded delivery experience: Own customer relationships with customisable storefronts featuring allergen info, nutrition details, and intelligent upsells.
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Capacity management: Give customers the choice to order ASAP or pre-book timeslots, helping kitchens stay on top of demand.
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Corporate-ready: Handle outpost delivery, multiple menus, and end-of-month billing for B2B customers with ease.
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Smarter operations: Update menus, pricing, and stock across all delivery channels instantly. Orders flow directly into your POS and KDS, no manual copying, no errors.
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Data-driven growth: Access reports by channel and brand to optimise menus, measure performance, and boost engagement.
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Proven reliability: Powering 3,100+ locations with accurate, fast, and seamless delivery management.
Digital Ordering
Deliver the convenience your customers expect with Vita Mojo’s Digital Ordering platform. Fully branded and easy to use, it connects every channel, kiosks, mobile, web, and delivery — into one seamless system that boosts revenue and customer satisfaction.
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Consistent brand experience: Keep your look and feel across every digital channel, from kiosks to mobile apps.
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Proven revenue growth: Increase average order value by up to 35% with intelligent upsells, recommendations, and meal deals.
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Reduce labour costs: Self-serve ordering channels can cut labour costs by as much as 40% while keeping throughput high.
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Customer-first design: Best-in-class UI makes it easy for guests to browse menus, check allergens and nutrition info, and order how they prefer.
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Omnichannel loyalty: Build repeat business with loyalty that works everywhere, whether customers order in-app, at table, or via kiosk.
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Trusted results: CUPP grew AOV by 9.7% and now takes 80% of its orders digitally thanks to Vita Mojo.
Having everything in one space just makes everything easier. What happens on Vita Mojo is happening across all of the third-party aggregators. With Vita Mojo, it just works.
Kiosks
Take more orders, grow basket size, and reduce queues with Vita Mojo’s Self-Service Kiosks. Fully branded and designed for speed, they free up your team to deliver a better guest experience while driving revenue at scale.
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Boost throughput: Reduce queues and handle more orders at peak times without adding extra staff.
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Bigger baskets: Automated upsells and recommendations increase ATV by up to 35%.
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Lower labour costs: Free staff from the till so they can support the kitchen and focus on guest services.
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Your brand, your way: Award-winning, bespoke UI ensures kiosks reflect your brand identity at every touchpoint.
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Proven results: HOP increased ATV by 20% and throughput by 20% after rolling out kiosks with Vita Mojo.
Vita Mojo’s innovative technology enabled us to reimagine HOP with lower running costs, higher ATV, and unrivalled customisation for our customers. This is the restaurant model of the future. It’s a real win-win.
Kitchen Management System
Bring every order into one workflow with Vita Mojo’s Kitchen Management System. Say goodbye to tablet hell and equip your team to fulfil more orders, more accurately, with less stress.
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Centralised control: See every order from POS, kiosks, delivery apps, and Click & Collect on a single Kitchen Display Screen.
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Streamlined fulfilment: Easy-to-read, colour-coded tickets and station-specific screens help teams prepare food faster and with fewer errors.
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Labour savings: Reduce the admin burden on staff so they can focus on quality and consistency, even during peak hours.
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End-to-end visibility: Track order status in real time, improve communication across kitchen stations, and keep service flowing smoothly.
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Capacity management: Customise order volumes by time slot to keep demand under control and avoid kitchen chaos.
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Flexible workflows: Go paperless, print tickets, or choose a hybrid setup, whatever works best for your operation.
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Proven results: Honest Burgers brought all online and offline channels into one workflow, cutting out the “tablet party” and creating calmer, more efficient kitchens.
It used to be a tablet party where you had one for delivery, one for Click & Collect, and another for POS. Now everything is on one tablet, integrated. It just makes everything easier.
Loyalty
Turn one-time visitors into lifelong customers with Vita Mojo’s Restaurant Loyalty software. Fully integrated across POS, kiosks, mobile apps, and delivery, it gives you complete control over how you reward and retain guests.
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Connected loyalty: A single scheme that works across every ordering channel, in-store, kiosk, app, and delivery.
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Customisable rewards: Design a programme that fits your brand, from points and freebies to tiered memberships.
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Proven to increase visits: Encourage repeat business by up to 62% and boost lifetime value with rewards customers love.
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Competitive advantage: Meet rising customer expectations with digital-first loyalty, not outdated stamp cards.
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Data-driven engagement: Use customer insights to personalise offers and influence buying decisions.
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Trusted by industry leaders: GAIL’s saw nearly one-third of its customers engage with its loyalty app, contributing to a 150% increase in new customer acquisition.
Nearly a third of our customers are using loyalty, which is one of the highest engagements across the industry. We love that people are so passionate about the loyalty scheme.
Menu Management
Update once, sync everywhere. With Vita Mojo’s Menu Management Software, you control every menu across every channel, site, and brand from one place.
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Centralised control: No more juggling multiple platforms. Push updates to every menu in your estate with the click of a button, saving days of manual work each month.
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Branded and flexible: Fully customisable menus showcase your brand at every stage of the journey.
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Revenue-boosting design: Experiment with menu engineering, upsells, recommendations, and meal deals, proven to increase average transaction value by up to 49.5%.
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Smarter operations: Toggle items on or off at store level, vary pricing by location or time of day, and keep out-of-stock items off menus in real time.
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Clear allergen and nutrition info: Give guests confidence with transparent data built into your digital menus.
Before Vita Mojo, I used to manage seven separate menus across the whole estate. Now it takes me an hour instead of days.
Mobile Apps
Put your brand in the palm of your guests’ hands with Vita Mojo’s Restaurant Mobile Apps. Fully branded for iOS and Android, they combine digital ordering, loyalty, and brand engagement into one powerful channel.
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Boost engagement: Stay top of mind with your own app on customers’ home screens.
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All-in-one ordering: Let guests order for Delivery, Click & Collect, or Order & Pay at Table, all from one place.
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Loyalty hub: Customers can track progress, earn rewards, and redeem points seamlessly in-app.
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Increase revenue: Intelligent upsell features drive basket sizes up to 35% higher.
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Brand, beautifully represented: Translate your in-store look and feel into a fully customised digital experience.
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Proven success: GAIL’s Loyalty App saw nearly a third of customers adopt it, contributing to a 150% increase in new customer acquisition.
Vita Mojo wanted to help us build something new. We’re genuinely proud of the fact that we’ve managed to end up with an app that feels like us.
Order & Pay at Table
Offer customers a quicker, hassle-free experience with Vita Mojo’s Order & Pay at Table. Guests simply scan a QR code to browse your branded digital menu, order, and pay, all from their phone, no app required.
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Frictionless ordering: Customers avoid waiting for staff, giving them full control over their experience.
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Boost revenue: Smart digital menus recommend relevant add-ons, increasing ATV by up to 35%.
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Save on labour: Reduce pressure on staff or redeploy your team while cutting labour costs by up to 40%.
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Branded experience: Deliver a consistent look and feel across your digital ordering channels.
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Fast, simple payments: With Apple Pay, Google Pay, and Guest Checkout, transactions are completed in just a few clicks.
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Proven results: Brands using OPAT see higher ATV and happier customers, with faster service and fewer bottlenecks.
Benefits of hospitality operations software
For hospitality operators
- One cloud-based solution to replace fragmented vendors.
- Streamline operations and improve operational efficiency across every site.
- Data management and analytics tools to support decision-making.
For enterprise QSRs and growing restaurant groups
- Increase revenue with upsells, loyalty, and revenue management system features.
- Improve staff productivity and reduce costs with integrated management tools.
- Deliver a consistent and exceptional experience that enhances guest satisfaction.
For digital and ecommerce leaders
- Mobile apps and digital solutions that reflect your brand identity.
- Use digital marketing to drive adoption of loyalty programs and repeat business.
- Own the customer relationship through direct bookings and seamless guest engagement.
Restaurant Operations Solution – FAQs
Question
Answer
What is a Restaurant Operations Solution?
A Restaurant Operations Solution is the single technology platform that runs every part of a restaurant’s day-to-day operations. It replaces the separate tools most multi-site operators inherit: a POS from one vendor, a kitchen display from another, ordering from a third, and loyalty from a fourth. The platform brings them into one system, with one customer record, one menu, and one source of truth across the estate.
What does a Restaurant Operations Solution include?
A Restaurant Operations Solution includes every system needed to take, prepare, and fulfil a customer order across every channel. The core components are POS, Digital Ordering (web and app), Self-service Kiosks, Click & Collect, Order & Pay at Table, Order Management System, Kitchen Management System, Menu Management, loyalty, and analytics. Vita Mojo’s platform also covers integrations with payment, delivery, accounting, and rota systems, so it sits as the operational layer of the wider stack.
How is a Restaurant Operations Solution different from a POS?
A POS handles the transaction at the till. A Restaurant Operations Solution handles everything around the transaction: before, during, and after. That includes how the order arrives (kiosk, app, web, counter, or aggregator), how it gets to the kitchen, how it is prepared and paced, how loyalty applies, and how the data feeds reporting. Vita Mojo’s POS sits inside its Restaurant Operations Solution rather than standing alone.
What does Vita Mojo’s Restaurant Operations Solution cover?
Vita Mojo’s Restaurant Operations Solution covers the full operations stack on one platform. POS handles the till. Digital Ordering, Self-service Kiosks, Click & Collect, and Order & Pay at Table handle every customer-facing channel. The Order Management System routes orders, and the Kitchen Management System paces and prepares them. Menu Management updates everything centrally, loyalty runs across every channel, and Vita Mojo Analytics reports on the lot.
Is Vita Mojo built for multi-site UK QSR operators?
Yes. Vita Mojo built its Restaurant Operations Solution specifically for multi-site UK QSR operators with growing estates. The platform is configured for UK trading conditions: HFSS rules, NIC and labour pressure, aggregator commissions, and the data control demands UK marketing teams face. Most Vita Mojo customers run six or more sites and use the platform to standardise operations as they scale.
How does a unified platform compare to running multiple vendors?
A unified platform reduces the number of contracts, integrations, security reviews, and points of failure across the operation. Multi-vendor stacks (separate POS, ordering, kiosk, Kitchen Management System, and loyalty providers) create reconciliation work, duplicated data, and conflicting roadmaps. Vita Mojo replaces all of that with one platform, one bill, one onboarding team, and one customer record. The total cost of ownership (TCO) is typically lower when stack consolidation, IT time, and reporting effort are counted alongside licence cost.
How does a Restaurant Operations Solution use first-party customer data?
A Restaurant Operations Solution captures customer data at every channel and writes it to one record. Every order through Vita Mojo POS, Digital Ordering, Self-service Kiosks, Click & Collect, or Order & Pay at Table can be tied to a known customer where they have signed up or logged in. Marketing Directors get first-party data they own, with no aggregator data tax and no third-party dependency. Loyalty, segmentation, and campaign reporting all run from the same record.
How long does it take to roll out Vita Mojo across an estate?
Rollout time depends on estate size, the existing stack to migrate from, and which products are going live first. Most multi-site operators move from kick-off to first live site on a clear, agreed timeline, with subsequent sites following on a steady cadence. Vita Mojo’s onboarding team handles configuration, training, and site-by-site go-live. The aim is to standardise operations once and replicate them across the estate, not configure each site from scratch.
Which UK operators use Vita Mojo?
Vita Mojo works with multi-site UK QSR, casual dining, and bakery operators across the country. Named UK customers include Subway, Black Sheep Coffee, Wasabi, LEON, Honest Burgers, Wenzel’s, GAIL’s, and a wider list available on the customer stories page. Most are growing operators with six or more sites who use the platform to consolidate their stack and scale operations consistently.
How does Vita Mojo handle aggregator commissions?
Vita Mojo gives operators direct ordering channels (own-brand app, web ordering, kiosks, and table ordering) so customers can place orders without going through an aggregator. Each direct order saves the aggregator commission and adds a first-party data point to the customer record. The platform still integrates with the major aggregators where they are useful, but the strategy is to grow direct ordering share over time. Operators using Vita Mojo’s Digital Ordering with loyalty typically see a meaningful share shift away from aggregator volumes.
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