As HOP Vietnamese accelerated their digital transformation, learn how Vita Mojo’s Order Management System helped build this unique restaurant concept into the robust, future-proof business model they’re thriving off today.
Founded in 2015 by Paul Hopper, HOP Vietnamese brings the fresh, vibrant street food of Vietnam to time-poor London professionals. By 2020 the business was thriving. With the full Vita Mojo Order Management System, the brand said goodbye to complex integrations and brought together digital ordering, POS, loyalty, kitchen management and analytics in one system. Allowing the team to benefit from greater operational efficiency and reduced running costs.
With a new, fully-customisable and multi-channel menu, HOP has seen a huge uplift in spend. Digital ordering has empowered guests to be the chefs of their own meals, are spending longer browsing the menu and are adding more to their baskets.
The flexibility of a digital menu has allowed HOP to instantly amend its menu, trial new sides for upsell and switch on promotions in a bid to drive more sales.
HOP’s digital transformation has resulted in a reduction in labour costs. The teams role has been greatly simplified and the restaurant as a whole is able to run more efficiently. In the kitchen, HOP has seen efficiencies go through the roof. Orders feed into one system, making them much easier to manage while also significantly reducing food waste.
Most importantly, HOP has used digital to elevate the guest experience. Guests love the convenience of being able to order, pay and collect their food within just 5 minutes.
As ATV increases and labour costs decrease, HOP finds itself in a fantastic position for growth. In January 2023, HOP saw three consecutive record weeks for throughput and sales. The brand wanted to ensure its digital overhaul could at least match its old throughput of c.250 customers per hour. Now, HOP’s latest London Wall restaurant is achieving over 300 per hour thanks to tech and the well thought through customer journey layout.
HOP’s forward-thinking digital approach and commitment to innovation has resulted in next-level customer experiences and a truly efficient restaurant operation.
With a single system for digital ordering and their loyalty programme, HOP's guests get the same great experience and branding - regardless of which channel they order from.
HOP can now manage menus across all brands, sites and channels from a single, centralised, platform - including third-party delivery platforms.
The Order Management System empowers HOP to deliver its unique customer experience through multiple channels and increase efficiency by streamlining order taking and fulfilment. Resulting in record throughput.
The results speak for themselves
Customers can now order in advance and choose a specific time slot for collection. This enables the kitchen to better manage capacity and means customers collect their food quickly, easily and safely.
Using Vita Mojo’s functionality to add a “build your own” option, HOP customers can now customise the menu to their personal preferences, driving up ATV.
By creating an integrated data ecosystem, HOP now has more business intelligence and customer insights than ever before! The key to driving their strategy and marketing efforts.
