Challenges
Established nearly 50 years ago, Wenzel’s is a beloved family-run bakery with over 100 locations across North West London. Known for its affordable fresh baked goods and drinks, the brand has always been quick to adopt new technologies.
However, their bespoke management tool, initially developed to handle operations like stock management, P&L reporting, and HR, began to show its limitations as the company evolved.
“This project started as a means of fixing one issue: the stock and waste management side of the business,” explained Fabian Lapusneanu, Director of IT at Wenzel’s. “The more we looked into it, the more we realised there are lots of other areas that can be improved at the same time.”
One significant challenge was the inefficiency of their existing POS system, which lacked seamless integration with delivery platforms. This gap led to errors during order preparation and hindered operational efficiency. “We needed to find a more permanent solution that would cover all three delivery platforms,” Fabian noted.
Additionally, access to detailed data was a persistent issue. “Our biggest problem in the last couple of years has been access to data and the level of detail that we have in that data,” Fabian added.
Solution
To address these challenges, Wenzel’s partnered with Vita Mojo to implement an advanced order management solution, encompassing a fast and reliable POS, centralized menu management, and a flexible kitchen management system.
The project commenced with a pilot in six stores. Subsequently, Wenzel’s and Vita Mojo embarked on an ambitious rollout to the remaining 102 stores in just 40 days. “The actual challenge was that Vita Mojo wasn’t the only solution implemented at the same time,” said Karl. The team also introduced new food and hygiene systems and inventory management tools.
