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How Crêpeaffaire increased
order value by 49.5%

Working through the night to make menu updates? Not on our watch. Find out how this pioneering crêperie cafe eliminated errors, inefficiencies and overtime with Vita Mojo’s Order Management System.

Business Type

Fast casual

Products

Order Management System

49.5%

increase in ATV across digital ordering channels

61%

higher spend through Mobile Order & Pay vs. POS

62K

new customer loyalty accounts created

Challenges

Like many other operators, Crêpeaffaire’s drive towards digital ordering was significantly accelerated by COVID. They quickly assembled a tech stack that consisted of separate, fragmented providers for POS, online ordering and delivery integrations.

The use of multiple platforms quickly became time-consuming and difficult to manage. Updating menus and changing pricing across multiple platforms became a laborious and error-prone task. The team would have to work through the night updating every menu, store by store. Crêpeaffaire’s innovative, agile and fast-moving team were being held back by the lack of speed of their tech stack.

Solution

Since moving to a one platform solution with Vita Mojo, Crêpeaffaire manage their digital ordering, POS, kitchen management and third-party delivery in a single platform with ease. They’ve said goodbye to messy workflows and clunky integrations and hello to more time, bigger baskets and smoother operations.

The best part? Crêpeaffaire can update their menus once and schedule when they go live across all channels, without losing any sleep. Game changing.

It’s a no-brainer. Initially, it was difficult for us to visualise how all the fragmented parts could work together in one place. When you’ve been working with multiple systems for so long it’s hard to believe that one system could do it all.
Richard Gilliatt,
Digital Brand Manager, Crêpeaffaire

Results

Back-of-house. Transformed​

With Vita Mojo’s kitchen stations, Crêpeaffaire can have separate 
food and drink stations and monitor them from one clear, easy-to-read screen. They now have a cleaner layout and calmer environment to 
fulfil orders in, more accurately.

Double-digit ATV growth

Allowing customers the time to browse their mouth-watering menu digitally without feeling rushed has allowed Crêpeaffaire to free up 
staff time, improve customer satisfaction and increase their average transaction value.

Staying ahead of the trends​

Crêpeaffaire are better equipped to react to trends and new ideas 
with Vita Mojo’s pricing zones and scheduling features. They can alter pricing, put new meal deals together or try new delivery bundles, quickly.​

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