With employee costs reaching record highs and most brands already working with razor-thin labour models, hospitality operators need to look at new ways to save costs and increase margins.
That’s where technology comes in.
We’re taking a look at technology’s role in driving efficiency for hospitality operations, and strategies you can implement today to get the most out of your tech.
Automating repetitive tasks
The core tasks in most hospitality operations are ordering and taking payment; these tasks are repetitive, predictable and fundamental to the success of the business.
Technology is now effectively automating and optimising these tasks, which historically required staff to manage and execute.
Automating these repetitive tasks drives efficiency in a number of ways:
- Reduces risk of human error through manual data entry which causes delays, unnecessary waste and unhappy customers
- Reduces labour cost, as ordering and payment now requires less human intervention
- Effectively captures customer information which empowers operators to make better, data-driven decisions.
- Clears short-dated stock through intelligent upsells and personalised recommendations, positively impacting inventory management and resource allocation.
For those operators worried about fewer human touchpoints: allocating staff where they add the most value to the customer experience, such as preparing orders or supervising guests using self-ordering channels, will retain the important element of human interaction.
As an added bonus, no one wants to be chained to a POS system, so allocating your team to high-impact tasks will also improve staff sentiment.
