Is fragmented restaurant data stopping your business growing?

Loyalty personalisation

Growing the number of repeat customers is a top focus area for 54% of restaurant operators.

And according to McKinsey Research presented at the Hostech Conference 2023, 71% of consumers expect personalisation. A further 76% of consumers get frustrated when they don’t find it.

With the right data behind you, delivering personalised loyalty schemes can boost brand affinity and engagement hugely. Rewarding them for repeat purchases, giving them a treat on their birthday, recommending rewards that fit their preferences: these sorts of personalised interactions are only possible by analysing customer data.

What does centralised data mean, and why is it important?

Centralised data means being able to access and visualise reports from across every part of your restaurant operation in one place.

Having a single system to access all reporting is game-changing for operations. 79% of operators believe the most important aspect of a POS is being able to visualise all data in one place.

But almost 40% of operators find it difficult to use data in day-to-day decision-making.

Why? Because of the current landscape of restaurant tech, data is usually split between different parts of the operation.

Why it’s so difficult to see data all in one place

Fragmented tech stacks

Most restaurant tech stacks comprise individual point solutions bolted onto the POS.

This POS-centric approach has been the only option open to operators looking to innovate and grow with the advent of new technology. But it results in a fragmented tech stack of complicated integrations launched with separate point solution providers.

With your operation spread across different providers, the essential data you need is siloed between each one. When they’re managed by different providers, accessing sales data between two order channels requires hopping between accounts, analysing separate reports, and hours of manual admin to centralise reports yourself.

Add in the further complications of multiple menus, locations and brands, the problem of fragmented data grows exponentially.

The effects of fragmented data

It’s no wonder, then, that 42% of operators feel they can’t maximise the use of data because there’s no way to simplify it or make it easier to read.

Menu engineering becomes a headache when sales data is so difficult to collate. Customisation becomes a chore when customer data is split between providers. Seeing the big picture of the entire operation becomes virtually impossible when the operation depends on a web of point solutions.

The hours of manual admin and upskilling required to analyse data like this also significantly reduces the number of people within your business who have the time and knowledge to actually leverage reporting.

Data should be the driving force behind your business decisions, not a weight slowing the momentum down.

So what’s the solution?

How an order management system makes data and analytics easier

By moving away from a POS-centric tech stack and embracing a single order management system to take and fulfil 100% of orders, operators unlock an unprecedented level of data simplicity.

An order management system handles all order channels, fulfilment and loyalty in the same system. Data from transactions across all locations and channels are accessible from a single system.

Forget multiple accounts, separate platforms and siloed reporting, and empower your operation with the ability to make agile, data-backed decisions thanks to a single source of truth for all reporting.