Buying new hospitality technology can seem like a leap of faith.
Between trying to understand what your operation needs and sorting through tech providers all promising the same thing, making a decision feels impossible.
And when the responsibility for a successful tech launch sits on their shoulders, it’s no wonder over half of restaurant operators have significant frustrations with their current tech provider: changing what they use – even if it’s not working – is a daunting prospect.
But it doesn’t have to be.
Deciding on the right tech provider is about three things:
So where to start?
In our new Hospitality Technology Buyer’s Guide, we break all of this down into bite-sized steps, giving you the tools and frameworks you need to confidently make the right decision when buying new tech for your operation.
Check out the highlights below…
You can’t make a decision on any new technology before truly understanding how you use your current tech stack, and how this impacts the success of your operation.
Spend time working out the below:
You can then see inefficiencies within this setup. Where are integrations costing your team excessive time? What points in your operation are being overcomplicated by multiple providers?
Next, it’s time to outline exactly what the most important business goals are that drive success for your operation.
Map your current tech setup against these goals: what’s helping you achieve them within the tech you use? In what ways does your current tech stop you from achieving them? What needs to change to increase efficiency and drive growth?
The Hospitality Technology Buyer’s Guide includes:
When it comes to building your new tech ecosystem, there are two options: POS-centric or order-centric. Consider both approaches with the business goals and requirements you’ve identified.
Traditionally, when building a restaurant tech stack, operators would start with a POS and build out further functionality with integrations from point solutions.
The benefit of this approach is that you can partner with providers who are experts in the single-point solution they deliver. But you’re left with a fragmented tech stack that depends on flimsy third-party integrations to keep operations running.
This can profoundly impact your operation’s efficiency, and managing these inefficiencies can significantly reduce the business’s potential for growth.
A POS-centric tech stack depending on multiple integrations
This new approach combines all the required elements of the end-to-end order lifecycle into a single, unified system from one partner. Digital ordering, POS, omnichannel loyalty, menu management and data, all in a single system that doesn’t rely on a complicated web of integrations to work.
An order-centric approach empowers restaurant brands to take and fulfil 100% of orders in one system, providing the tools they need to take control of their operations and future-proof their business.
In our full guide, you can find over 40 questions you should be asking any potential tech vendors to ensure they can deliver the right setup for your business requirements.
These questions are tied to nine fundamental areas you should focus on during your search.
Find the most important questions from each below:
Get the facts and take the uncertainty out of the process with our Hospitality Technology Buyer’s Guide, and make the right decision.
Self serve kiosks aren’t just for McDonalds any more. Discover the financial and operational benefits of kiosks and why they might be right for your restaurant.
Learn the benefits of centralising your hospitality data, and how easy-to-read, real-time reports will help you scale your business.
Innovating Hospitality: Lessons from the Retail Sector
